What Is LifeSciences LiveHelpNow?
is a real-time customer support and marketing intelligence solution for Life Science and Pharmaceutical and Bio-tech Companies. It can be integrated into any web site or company to facilitate communications with your visitors and employees.
LifeSciences LiveHelpNow Applications Include:
LifeSciencesWebsite Pro
includes an innovative instant messaging solution which installed on your websites and marketing campaigns will help you increase your online sales, provide superior customer service to your web visitors and customers, and reduce your operating costs dramatically.
LifeSciencesMarketing Plus
integrates email management, and a powerful FAQ/knowledge base with the core features included in Website Pro.
- Your Customer Service Center ensures that your customers receive rapid and reliable responses to their questions by supporting multiple channels (chat, email or FAQ website page).
- In addition, customers receive a unified response to their inquiries regardless of which channel they used or how many customer service representatives were involved in the interaction.
- You'll know how visitors found your website, what advertising campaigns brought them there, what keyword phrases they used, how long and what pages they have been browsing, and even what product offers and sales campaigns worked best on your web site.
LifeSciencesCall Center Pro
integrates email management, and a powerful FAQ/knowledge base with the core features included in Marketing Pro but is tailored to internal personnel and your specific departmental needs.
- This application is geared to increasing your current IS/IT, Maintenance, Documentation Call Center and Support Personnel. Your Employees will receive rapid and reliable responses to their questions by supporting multiple channels (chat, email or FAQ website page) by increasing productivity of your current resources and Subject Matter Experts.
- In addition, your employees will receive a unified response to their inquiries regardless of which channel they used or how many call center or SME's were involved in the interaction.
LifeSciencesExpert Help
integrates Call Center Pro and provides external expertise to your business needs. If you do not have the SME or personnel available, LiveHelpNow's internal LifeScience Qualified Professionals are available to assist in answering your company needs.
Product Systems
Chat System
- The Live Chat System by LiveHelpNow Life Sciences opens the door for your employees to connect directly to a central information hub and IT/IS support.
Ticket System
Your customers can reach you 24/7/365.
- LiveHelpNow Ticket System is an advanced management system that basically provides your website with its own helpdesk solution.
Support System
Make your FAQ dynamic.
- LiveHelpNow Support system is a multi-functional knowledge base.
Product Highlights
LifeSciences
- Increases conversion rates – Not only can your visitors instantly reach you while they are browsing your website, you can also reach out to them and offer personalized online assistance using LifeSciences LiveHelpNow.
- Improves customer satisfaction – Live chat delivers superior customer service.
- Lowers operation costs & increases agent productivity – Live chat provides a more cost-effective communications platform than the telephone.
- That's because one operator can support multiple and concurrent chat sessions while phone support can only handle one at a time. Previous or Canned answers are a giant time-saver for your Customer Service Representatives. These are pre-written responses to common questions you have received in the past. They are easy to insert into your message and they can be edited to make them unique to a visitor's question before they are submitted.
- Increase online sales – Using the combined might of Live Chat, email, and a self-service FAQ/knowledgebase, you can proactively capture your best prospects, key information and questions and increase efficiency of your personnel and customers by using the right communication channel at the right time.
- Improves agent productivity and lowers customer interaction costs – With a unified response you eliminate time-consuming switching between software programs or computers. Ultimately, this reduces service-related calls and inbound emails which can significantly lower your support costs.
- Enhances the overall customer/employee experience – Seamless transition through chat to email channels provides a smooth customer experience where your customer or employee chooses the contact method they prefer. In addition, regardless of what method one uses to communicate, your support staff will always have easy access to your history of interactions.
- Automated tracking system ensures customer/ employees requests are always answered. Prompt, well-informed responses promote increased customer satisfaction and loyalty to your business or brand.